We ship for free in Italy for orders over 50€.

We ship for free to all EU countries for orders over 150€.

We ship for free to UK and North America countries for orders over 200€.

For any order under these amounts shipping fee is going to be calculated at checkout

It takes about 7 - 10 working days to process an order. It is then issued to the shipping courier that delivers it in approximately 48 hours. 

Custom orders require up to 10 days to be completed.

You can request to return or exchange one or more items within 15 days from the delivery date by sending an e-mail to ciao@shhmilano.it . Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.

We suggest to return your parcel using a track and trace code. If parcels get lost during transport Shh Milano s.r.l. is not responsible for a reimbursement.

You will receive a refund after we have received the goods according to the above conditions. Your refund will be credited to the original purchaser's payment method, within 5 days after we’ve received your package. 

Return costs are not covered by Shh Milano s.r.l.

In case of a refund, Shh Milano s.r.l. will cover the 100% of the value, shipment fees excluded. 

For all orders extra UE: custom fees are not included, please read all information carefully in order to avoid any unexpected charges

Returns or exchanges will not be accepted on customized products.