It takes about 7 working days to process an order. It is then issued to the shipping courier that delivers it in approximately 48 hours.
Custom orders require up to 10 working days to be completed.
You can return/exchange your order within 15 days, counting from the day you receive your order. Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.
We suggest to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Shh Milano s.r.l. is not responsible for a reimbursement.
You will receive a refund after we have received the goods according to the above conditions. Your refund will be credited to the original purchaser's payment method, within 5 days after we’ve received your package. Return costs are not covered by Shh Milano s.r.l.
Return costs are not covered by Shh Milano s.r.l.
We suggest to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Shh Milano s.r.l. is not responsible for a reimbursement.
Sure! As soon as your order leaves our warehouse you will receive a track & trace code (usually SDA or TNT couriers) which you can use to track your order.
Within the metropolitan area of Milan we deliver with Zebre, therefore you will only receive a confirmation email without tracking number and your parcel will be delivered in the following 24 hours.
Unfortunately no, custom products are non-exchangeable and non-refundable.
Yes! Choose the ‘Hand pick in Milan’ option in the delivery method menu and you will be able to collect your parcel from our office. Send us an email with your order number at info@shhmilano.it to schedule an appointment.
Product
We love the puffy look of our briefs. The fit is very flexible therefore the sizes are not rigid. If you are not sure between two sizes we suggest buying the bigger one!
The colors of embroidery are as shown in our products shots. If you have special requests you can email us at info@shhmilano.it and we will try to accommodate you.
Unfortunately no. The embroidery frames cannot be modified.
Let your fantasy go wild, but do not exceed 24 characters, spaces included! Be careful, custom products are non-refundable and non-exchangeable.
Various
Sure, add a note to your order when checking out or send us an email at info@shhmilano.it with reference to the order number you will receive in your confirmation email.
Unfortunately no, every order received is being processed right away in order to speed up and reduce your wait.
In case something went wrong filling your order, send us an email asap to info@shhmilano.it and we will try to help you.
